Terms & Conditions

Effective: January 6, 2026

1) Who we are

These Terms govern your use of Cleobase, a platform owned and operated by White Blink Private Limited (also referred to as "White Blink", "Cleobase", "we", "us", or "our"). Registered address: White Blink Pvt Ltd, 1/1 Periot, Gajendra Nagar, Off Hosur Road, Post, Adugodi, Bengaluru, Karnataka 560030, India. Principal places of business: Bengaluru and Delhi, India. Contact: hello@cleobase.com

By using our Services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company. Our Services are B2B only and not for individual consumer use.

2) Services and scope

Cleobase helps you Find, Hire and Manage talent across Asia. Our Services include:

  • Talent Acquisition: Sourcing and screening candidates through our local recruiters and domain experts in India, Philippines, Malaysia, Vietnam, and Indonesia.
  • Offer Management: Compensation negotiation and benefits package structuring based on local market data and industry benchmarks.
  • Compliance & Legal: We become the legal employer on paper. We handle all compliance, taxes, and legal paperwork while your new hires work directly for you.
  • Payroll: Currency conversion, tax withholding, and payroll processing so your team receives accurate, on-time salaries in their local currency, fully compliant with local regulations.
  • Retention Support: Transparent, fixed pricing that ensures your budget goes directly toward employee compensation and benefits.
  • Operations & Infrastructure: Co-working spaces, transportation, IT equipment, meals, insurance, and other infrastructure support via partner vendors (separate charges; pass-through terms apply).

Supported Regions: India, Philippines, Malaysia, Vietnam, and Indonesia. We may update or improve Services from time to time; material adverse changes will be communicated in advance where practicable.

3) Accounts, eligibility, and KYC

  • You must be a business, 18+ representative, and able to form a binding contract.
  • We may perform KYC/AML/sanctions checks and request documentation. We may refuse or suspend Service where required by law or risk policy.

4) Acceptable use and industry restrictions

You must comply with all applicable laws (labor, tax, privacy, anti-corruption, export controls, sanctions). You may not use the Services for unlawful, harmful, discriminatory, or deceptive practices. We do not support customers involved in illegal or unethical activity or certain sensitive/high-risk sectors at our discretion (e.g., sanctioned entities/countries, illicit drugs, unlawful adult exploitation, weapons trafficking, fraudulent financial schemes). We may decline or suspend Service where risk is unacceptable.

5) Relationship model and responsibilities

  • Employment Arrangement:
    • White Blink (India) or our local partner entity (Philippines, Malaysia, Vietnam, Indonesia) becomes the legal employer on paper; you direct day-to-day work.
    • You must fund all salaries, employer taxes/withholdings, and statutory contributions in advance of payroll cut-offs.
    • You must provide accurate information, honor local labor standards, avoid discriminatory practices, and comply with workplace laws.
    • We handle payroll processing, local filings, statutory remittances, and routine HR administration in line with local law.
    • Offboarding: We follow local legal process and timelines. You agree to fund all required payouts (e.g., notice, severance, accrued benefits) before actioning termination.
  • Talent Acquisition:
    • We present screened candidates. Hiring decisions are yours. We do not guarantee performance or tenure.
    • Lifetime replacement guarantee is provided at no additional fee for employees who leave within applicable guarantee periods as specified in your plan.

No legal/tax advice. We provide operational support; decisions and compliance responsibility also rest with you.

6) Pricing, billing, taxes, and FX

  • Platform fees: USD 799 per employee per month (Cleobase Ultimate plan). This all-inclusive fee covers sourcing, screening, employment contracts, compliance, tax management, multi-currency payroll processing, infrastructure setup assistance, 24/7 on-ground support, and all other Services. Actual fee schedules may vary by country and plan and are shown in your order form or dashboard.
  • Billing cadence: Monthly in advance for recurring services.
  • Invoices & payment terms: Unless stated otherwise in an order form, invoices are due on receipt/Net 7. Late or failed payment may result in suspension.
  • Currencies & FX: You may pay in supported currencies (e.g., USD/EUR/GBP). We disburse local currency to employees in their respective countries. FX and bank charges, if any, are your responsibility.
  • Taxes: Our fees may be subject to GST/VAT or similar. Statutory payroll taxes, contributions (e.g., PF/ESI/PT in India, SSS/PhilHealth/Pag-IBIG in Philippines, EPF/SOCSO in Malaysia, BPJS in Indonesia, Social Insurance in Vietnam), and withholdings are your responsibility and must be pre-funded.
  • Price changes: We may change fees with 30 days' notice (not applicable to a committed term unless allowed by contract).

7) Term; termination; suspension

  • Either party may terminate for convenience with 30 days' notice unless a longer term is agreed in an order form.
  • We may suspend or terminate immediately for: legal or compliance risk, non-payment, sanctions concerns, fraud, or material breach.
  • On termination, you must fund all final payroll, statutory contributions, and required offboarding costs. Certain sections (e.g., confidentiality, IP, limitations, indemnities) survive termination.

8) Confidentiality and IP

Each party must keep the other's confidential information secret and use it only to perform under these Terms. You own your data; we own our platform, software, documentation, and trademarks. We grant you a limited, non-exclusive, revocable license to use the platform for your internal business purposes.

9) Data protection

Our Privacy Policy explains how we handle personal data. For customer-provided HR/employee data, we typically act as a processor; for our website/app/dashboard operations we act as a controller. A Data Processing Addendum (DPA) with Standard Contractual Clauses is available upon request.

10) Warranties and disclaimers

We provide the Services "as is" and "as available" and disclaim all warranties to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation, or outcomes (e.g., visa approvals, candidate performance, retention outcomes).

11) Indemnities

  • You indemnify us against claims arising from: your instructions or content; your breach of law (labor, privacy, tax); failure to fund payroll/statutory payments; or your use of the Services in violation of these Terms.
  • We indemnify you against third-party claims that our proprietary platform (as supplied by us) infringes IP rights, excluding claims caused by your content, combinations not supplied by us, or non-current versions you fail to update.

12) Liability cap

Except for willful misconduct, data breach caused by a party's failure to implement basic security safeguards, or IP infringement indemnity obligations:

  • Neither party is liable for indirect, special, incidental, punitive, or consequential damages.
  • Each party's total liability is capped at the fees you paid to us in the 12 months preceding the event giving rise to the claim.

13) Anti-corruption; trade controls

You will comply with anti-bribery/anti-corruption (e.g., FCPA, UK Bribery Act), export controls, and sanctions laws. You will not use the Services in violation of such laws.

14) Publicity

Unless you opt out by email, we may use your name and logo in customer lists and on our website.

15) Governing law; dispute resolution

These Terms are governed by the laws of India. Disputes will be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, India, before a sole arbitrator, in English. Either party may seek interim injunctive relief from a court of competent jurisdiction.

16) Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the site or email. Continued use of the Services after the effective date constitutes acceptance.

17) Contact

Questions about these Terms: hello@cleobase.com